Learn the Basics of Risk Communication

  Communication Issues Planning (Also see Risk Communication Planning article) The two key requirements of effective risk communication issues planning are: 1) identifying, analyzing and prioritizing stakeholders and 2) communicator skills training capability. Time and time again, when we work with our clients, if we find limitations in risk communications issues planning it is in

Apply 2 Tools for Any Difficult Question or Statement

The first tool is a Generic Categories Guideline.  How often have you had to prepare for any challenging meeting, either internal or external, and develop a list of difficult questions with possible answers?   These potential questions can be grouped into generic categories.   Each category had its own unique generic nature of response as well

Avoid the Typical Traps in Risk Communication

  Risk communicators need to be trained to handle any situation on any issue in any setting in three overlapping communication arenas: 1) genuine negative emotions such as fear, anger, irritation, frustration, concern, worry 2) agendas such as personal, historical, political, economic, social, cultural, and 3) misperception of risk.  Each of these three communication arenas

Tune Up Your Nonverbal Skills Both Self Awareness and Observation

Tune Up Your Nonverbal Skills Both Self Awareness and Observation One tool of the many tools we provide in “B”, Communicator Skills training, is nonverbal communicator skills.  Nonverbal skills will help you and your communicators to prepare for challenging communication situations on any issue (safety, health, environmental, fairness/justice, economic, political, social, cultural or historical) in

Develop Techniques for Cross Cultural Communication

  There are two principles in cross cultural communication. Learn from a member of that culture Recognize that cross cultural communication usually occurs once you leave your organization.   Principle One – Learn from a member of that culture The first principle is the best way to learn what you need to know in preparing

Learn How to Plan, Prepare and Conduct Meetings

Learn How to Plan, Prepare and Conduct Meetings     The article outlines the principles of meetings.   The three key principles are: -        Plan, Plan, Plan -        Involve Key Stakeholders in the Planning of the Meeting -        Communicator Skills Training   These principles apply to any type of meeting.  It could be a public

Risk Communication Planning

All of us operate in a planning environment daily.  When you and I first wake up on a workday morning, we instinctively have a plan in our heads on what we’re going to do from the time we get out of bed to the time we get to work at say 8:00AM.  The plan isn’t